Returns and Exchanges

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. GW Cycle World must be notified within 10 days of receiving your order for all returns for exchange or refund.

Returns and exchanges must be in new condition and include original product packaging. Return freight paid by the customer. All returns require a return authorization from our customer service department. Please call customer service, 403-569-9555, to receive an approval for your return.

Returns for Refund

On each item returned for refund instead of exchange, there will be a 20% restocking charge. There is no restocking charge on an exchange; customer is responsible for the reshipment fee.

Clearance and Closeout Items

There are no refunds or exchanges on clearance and closeout or items.  

Return Limitations

Electrical, ignition, discontinued and special order items are not returnable. Videos and DVDs must be unopened and in original packaging.